great customer service shines at the courtyard hotel with fantastic food memories

The staff were incredibly accommodating and friendly, ensuring a smooth experience. The Bistro served delicious meals, making dining a pleasure during our stay.

Recommend for a brief pit stop

Clean room, friendly staff, the location was perfect for exploring, just a short drive from the airport.

Everything was spot on.

I cannot express how exasperated I was during our stay. We checked in on Thursday but not once did housekeeping clean our room over the four nights. When I complained, some of the staff brushed off my concerns as if I was the problem.

The location was ideal for visiting nearby attractions like the Mobile Museum of Art and the Shoppes at Bel Air. I appreciated the spaciousness of the room, which featured a comfortable king bed and a sofa bed, making it perfect for our family trip. The breakfast experience was pleasant, with a warm ambiance that made dining enjoyable, though I would have liked a few more options. Despite some minor issues with cleanliness, the overall stay was good, largely due to the supportive staff who were eager to assist us.

The room was clean and featured a comfortable bed, providing a restful night. Enjoying the baby back ribs at the Bistro added a tasty highlight to the visit, though it would have been nice to have more dining options available. Unfortunately, the room assignment process was frustrating, with several mismatches regarding amenities and views, leading to significant inconvenience during the stay.

i was nearly impressed until i discovered no pool, despite its promisin advertising, and a giant rust stain in the tub that really woudl ve been gone had they cleaned! to top it off, i was overlooked for any sort of complimentary gesture upon housekeepings nonexistence. such a shame, as my review was so close to being positive!

The room was clean, but housekeeping never came during our four-night stay.

Comfortable bed, great coffee shop. Lacked luggage storage options after checkout.

The staff was exceptionally welcoming and paid great attention to detail—really appreciated the fresh coffee at the Bistro! 🌟 My only wish is for more breakfast options next time. Also, the amenities could use a bit of an upgrade!

Breakfast selection could be improved.

The room was clean and well-maintained, featuring a comfortable king bed and a spacious layout with a sofa bed. The staff was attentive and even offered complimentary morning coffee from the Bistro due to our loyalty status. Their dedication to maintaining a high level of cleanliness during my stay was evident, with staff consistently seen sanitizing the common areas.

The tub did not drain well during my stay.

The hotel was super close to shops, and the location felt safe and inviting. The room was nice and spacious.